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PRIVACY POLICY

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MerchBox (“MerchBox,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, services, or branded storefronts.

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By accessing or using MerchBox, you consent to the practices described in this policy.

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1. Information We Collect
 

We may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping details

  • Company or organization name

b) Order & Transaction Information

  • Products ordered

  • Order history

  • Payment confirmation (payment details are processed by third-party providers and not stored by MerchBox)

c) Business & Brand Information

  • Logos, trademarks, and brand assets

  • Brand descriptions and storefront preferences

d) Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and usage analytics


2. How We Use Your Information

We use your information to:

  • Create and manage branded storefronts

  • Process and fulfill orders

  • Communicate order updates and support inquiries

  • Improve our platform and user experience

  • Comply with legal and regulatory obligations

We do not sell or rent personal information.


3. Sharing of Information

We may share information only when necessary with:

  • Third-party fulfillment partners (for production and shipping)

  • Payment processors (for secure transactions)

  • Service providers supporting website operations, analytics, or communications

  • Legal or regulatory authorities, if required by law

All third parties are required to protect information in accordance with applicable privacy laws.


4. Cookies & Analytics

MerchBox uses cookies and similar technologies to:

  • Improve website functionality

  • Analyze site traffic and usage trends

  • Enhance user experience

You may disable cookies through your browser settings; however, some features may not function properly.


5. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure.

While no system is 100% secure, we take privacy and data protection seriously.


6. Retention of Information

We retain personal and business information only as long as necessary to:

  • Provide services

  • Meet legal and accounting requirements

  • Resolve disputes

When information is no longer required, it is securely deleted or anonymized.


7. Your Rights (Canada – PIPEDA)

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent (subject to legal and contractual obligations)

To exercise these rights, contact us using the details below.


8. Third-Party Links

MerchBox may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.


9. Children’s Privacy

MerchBox services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect information from minors.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of MerchBox constitutes acceptance of the revised policy.


11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact: info@merchbox.net

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